FAQ

We are genuine and full of character, blending timeless sophistication with a modern perspective. Our voice is clear, sincere, and thoughtful—always reflecting the distinct identity of Rothwell New York.

The overall delivery timeframe is approximately 3–7 business days, including order processing.

Orders placed before 5:00 PM (Monday–Friday) are processed the same day.

Orders placed after 5:00 PM, on weekends, or on public holidays are processed on the next business day.

During high-volume periods, such as holidays, delivery may take a few additional days.

Items may be returned or exchanged within 30 days of receipt.

Products must be unused, in their original condition and packaging, and include all tags as well as proof of purchase or the order confirmation.

If you accidentally ordered the wrong item, wish to return a product, or would like to request an exchange, please contact us by email at info@rothwellnewyork.com.

Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels.

All returns must be requested in advance via email at info@rothwellnewyork.com. Returns sent without prior approval will not be accepted.

Please include the following information in your email:

• Your order number
  
• A description of the issue (if the item is damaged or defective)
  
• Photos of the product (if applicable)
  

Once approved, we will provide the return address by email.

For approved returns, refunds are issued within 5 business days using the original payment method.

Please note:

Damage or incorrect items must be reported within 48 hours of delivery.

Personalized or custom-made products are not eligible for return or exchange.

We offer free express shipping within the United States.

All orders are shipped via express delivery with no minimum order value. Your items are delivered directly to your door—at no cost to you.

Yes, you may cancel your order within 12 hours of purchase.

After 12 hours, your order may already be in processing or shipped.

The delivery address can still be updated as long as the order has not yet been shipped.

Yes. We use industry-standard encryption and security measures, including an SSL certificate, to protect your payment information.

Your data is never shared with third parties without your consent.

We accept the following payment methods:

• Credit cards: Visa, Mastercard, Maestro, American Express
  
• Klarna (pay later)
  
• Apple Pay and Google Pay
• Shop Pay
  

All payments are processed securely through an SSL-encrypted checkout environment.

Yes, we regularly run special offers and promotions.

Sign up for our newsletter or follow us on social media to stay up to date on the latest deals and announcements.

We sincerely apologize for the inconvenience.

Please email us within 48 hours of delivery at info@rothwellnewyork.nl, including:

• Your order number
  
• Photos clearly showing the issue
  
• A brief description of the damage or incorrect item
  

We will resolve the issue promptly and provide a replacement or suitable solution at no additional cost to you.

At this time, we do not offer gift wrapping services or gift cards.

No, we operate exclusively as an online store.

Our website displays real-time inventory status.

If a product is available for purchase, it is currently in stock.

Absolutely—we’re happy to assist you. Reach out to us at info@rothwellnewyork.com, and our support team will be glad to answer any questions you may have.