Privacy policy

Last updated: December 27, 2025

We are Rothwell New York, located at De Kluijskamp 1413, 6545 JP Nijmegen, Netherlands.

You can contact us via:

Email: support@rothwellnewyork.com
Contact form: https://rothwellnewyork.com/pages/contact

Customer service is available Monday through Saturday from 09:00 to 17:00 (Eastern Time, United States).
We respond to messages within 24 hours.

By “you” and “your,” we mean any visitor or customer of our website, or any individual whose personal data we process in accordance with this privacy policy. Please read this policy carefully.

Changes to This Privacy Policy

We may update this privacy policy from time to time, for example due to changes in our services, legal requirements, or internal processes. The most recent version will always be published on our website. The date at the top of this document indicates when the policy was last updated.

What Personal Data We Collect and How We Use It

Depending on how you interact with us, we collect personal data from various sources. We use this data to provide our services, process orders, offer customer support, comply with our obligations, and improve our communications.

1. Information You Provide to Us

This may include, but is not limited to:

  • Contact details: name, address, phone number, email address

  • Order information: billing address, shipping address, and payment confirmation

  • Customer service data: the content of messages or requests you send to us

If certain information is not provided, some features or services may not be available.

2. Information About Your Use of Our Website

We automatically collect certain information through cookies and similar technologies, including:

  • IP address

  • Device and browser information

  • Click and navigation behavior

  • Network and log data

More information about cookies can be found in our cookie policy or through your browser settings.

3. Information From Third Parties

We may receive personal data from external parties, such as:

  • Payment processors

  • Technical and hosting service providers

  • Marketing, advertising, and analytics tools

This data is processed in accordance with this privacy policy.

How We Use Your Personal Data

We use personal data for purposes including:

  • Processing and delivering orders

  • Providing customer service and support

  • Communication regarding orders, services, and updates

  • Marketing and advertising, where legally permitted

  • Fraud prevention and security

  • Compliance with applicable laws and regulations

Cookies

We use cookies and similar technologies to operate and optimize our website and services. This includes functional cookies, analytical cookies, and, where applicable, marketing cookies.

Our online store operates on Shopify. More information about Shopify’s use of cookies can be found at:
https://www.shopify.com/legal/cookies

You can manage or disable cookies through your browser settings. Please note that blocking cookies may affect the functionality of the website and cause certain features not to work properly.

Sharing of Personal Data

We only share personal data when necessary for our services or when legally required, for example with:

  • External service providers and software partners

  • Payment processors and logistics partners

  • Marketing and analytics tools (where applicable)

  • Government authorities when legally required

We do not sell personal data.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy policies or content of these external websites. We recommend reviewing their privacy policies separately.

Children

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If you believe that we have collected data from a child, please contact us so we can remove it.

Security and Data Retention

We take appropriate technical and organizational measures to protect personal data. Data is not retained longer than necessary for the purposes for which it was collected, unless a longer retention period is legally required, for example for administrative or tax purposes.

Your Rights

Depending on applicable law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Request restriction of or object to processing

  • Withdraw consent, where applicable

You may submit a request using the contact details below.

International Data Processing

When personal data is processed or stored outside the country where you reside, we ensure appropriate safeguards are in place in accordance with applicable laws.

Contact Information

Store Name: Rothwell New York
Address: De Kluijskamp 1413, 6545 JP Nijmegen, Netherlands
Email: support@rothwellnewyork.com

Customer Service: Monday through Saturday, 09:00 – 17:00 (Eastern Time, United States)
Response time: within 24 hours