Refund policy

Last updated: December 27, 2025

At Rothwell New York, we offer a 30-day return period. This means you can submit a return request within 30 days of receiving your order.

Return Conditions

To be eligible for a return, the item must meet the following conditions:

  • The item must be in the same condition as when it was received

  • The item must be unused, unworn, and undamaged

  • The item must include any original tags and be in its original packaging

  • You must provide proof of purchase or an order confirmation

Items that do not meet these conditions may be refused.

Order Cancellation

Would you like to cancel your order? Please contact us by email as soon as possible.
If your order has not yet been processed or shipped, we may be able to cancel it.

Once an order has entered processing or has been shipped, cancellation is no longer possible and the standard return process applies.

How to Start a Return

To initiate a return, you must always contact us first via:

Email: support@rothwellnewyork.com

Returns sent without prior notification and approval will not be accepted.

Once your return is approved, you will receive further instructions on how to return the item.

Return Shipping Costs

  • Return shipping costs are the responsibility of the customer

  • We do not provide prepaid return labels

  • Original shipping costs are non-refundable

  • The customer is responsible for safely returning the package using a courier of their choice

Damages and Issues

Please inspect your order immediately upon receipt.
Contact us within 48 hours of delivery if:

  • The item arrived damaged or defective

  • You received an incorrect item

In the event of transport damage, we will cover the costs related to the damage claim.

Exchanges

Would you like to exchange an item? The fastest and most reliable method is:

  • Return the original item following our return process

  • After approval of the return, place a new order for the desired item

We do not offer a direct exchange service.

Refunds

Once we have received and inspected your return, you will be notified of the approval or rejection of your refund.

If approved, the refund will be automatically issued to the original payment method within 5 business days.

Please note that it may take several additional days for your bank or credit card company to process and display the refund.

If it has been more than 10 business days since your return was approved and you have not received your refund, please contact us at support@rothwellnewyork.com.

Questions About Returns?

If you have any questions or need assistance with a return, you can always contact us at:

Email: support@rothwellnewyork.com