Shipping policy

Last updated: December 27, 2025

This shipping policy applies to Rothwell New York and is intended to provide a clear and transparent overview of our shipping procedures.

We ship orders using reputable carriers, including UPS, DPD, and other international logistics partners. Orders are shipped to the delivery address provided by the customer during checkout.

Order Cut-Off Time

Orders placed Monday through Friday before 17:00 (Eastern Time, United States) are processed on the same business day.

Orders placed:

after 17:00,
during the weekend, or
on recognized holidays

will be processed on the next business day.

Processing Time

Processing time typically takes 1–2 business days.
During this period, your order is checked, prepared, and packaged for shipment.

Delivery Time

The estimated delivery time is 2–5 business days after shipment, depending on the destination and the carrier.

Total Delivery Time

The total delivery time averages 3–7 business days, consisting of:

processing time (1–2 business days), and
transit time (2–5 business days).

These timeframes are indicative and may vary.

Shipping Costs

Shipping is free, unless otherwise stated during checkout
Each order is shipped with a tracking number, allowing you to track the status of your shipment

Delayed Orders

During busy periods, such as holidays or promotions, delivery may be delayed.

If your order has not been received within three additional business days after the estimated delivery time, please contact us at:

Email: info@rothwellnewyork.com

We will investigate your request and assist you in resolving the issue as quickly as possible.

Changing the Delivery Address

Would you like to change the delivery address after placing your order? Please contact us as soon as possible at support@rothwellnewyork.com.

We will do our best to implement the change; however, once an order has been shipped, an address change cannot be guaranteed.